AI AVATAR PTE. LTD. (“Company”, “we”, “our”, or “us”) is committed to safeguarding the privacy and personal data of individuals who access or use our online services, including but not limited to AI AVATAR, AI AVATAR, and AI AVATAR BuzzNet (collectively, the “Services”).
This Privacy Policy sets out the types of information that may be collected from users and visitors (“you” or “your”) when interacting with our Services, as well as the manner in which such information may be collected, used, maintained, and disclosed by the Company.
This Privacy Policy applies solely to information collected through our online Services and is intended to govern the processing of data voluntarily provided or otherwise collected during your use of our websites and platforms. It does not apply to information collected through offline means, or via channels other than the Services operated by the Company.
Consent
By using our websites and platforms, you hereby consent to our Privacy Policy and agree to our privacy policy.
1. Information we collect
We collect information about you when you use our Services, visit our websites, and interact with us in a business context. Information may be collected when you provide it to us directly, or automatically when you use the Services and websites. We may also collect data from other sources, including those that are publicly available or from third-party data providers.
Using our Services
| Type of Information | Purpose |
| Account Information | |
| Contact and profile information E.g., Name and email address, phone number, address, language preferences, time zone, image (if you choose to provide this), preferred types of communications |
Creating an account and user authentication of the Services. Communicating with you about the Services, surveys, contests, seminars or events. |
| Billing, payments, and transactions E.g., billing address, invoices, payment confirmations |
Provisioning and payment of the Services. |
| Content | |
|
Communication Interaction: Messages you send, including your name, nickname, contact information, and message contents Interactions with our Services, including input, voice, audio, recordings, images, file uploads, or feedback
E.g., uploading photos, audio |
Providing the Services. Enabling communication and interaction between you and the Service (including contact through system interfaces and AI models) |
|
Interests and Preferences: This includes information relating to the topics, subjects, or areas of interest that you elect to engage with, your stated communication preferences (such as preferred times or modes of interaction), and data inferred from your interactions with the Services
E.g., preferred colors, hobbies |
Processing to enable the Service to personalize user experiences, deliver content and features tailored to your interests, and enhance the overall functionality and performance of the Services. |
|
Content uploaded to, downloaded from, and visible on the Services.
|
Providing the Services, including the display, sharing, and distribution of user-generated content Supporting the functionality and features that allow users to publish, interact with, and manage such content within the Services. |
|
Social media metadata
|
Providing the Services. Compiling and providing social media user analytics, insights and measurement reports. |
| Logs, usage, and support data | |
|
Log data and general location
|
Managing the performance, security and compliance of the Services. Analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. |
|
Cookies and other similar tracking technologies on our websites and Services
E.g., Cookies, web beacons |
Operate and secure our websites and Services, enhance user experience by recognizing logged in users, improve performance and deliver personalized advertising of our products and Services. |
|
Customer support data
|
Resolving customer support issues and helping us improve our Services. |
Surveys, events, seminars, marketing and other activities
| Type of Information | Purpose |
| Event and form registration information E.g., Name, email address, asset holding |
Administrating surveys, webinars, and events. |
|
Phone, video, event and webinar recordings E.g., Recordings of these sessions (if you agree) |
For training, quality assurance, and product improvement purposes. Helping improve our sales, marketing and implementation processes. |
|
Email interactions E.g., Email open and click rates, clicked links |
Communicating with you. Helping us understand and improve the effectiveness of our campaigns and communications. |
|
Social media activity E.g., Public posts, reactions, and public profile information |
Communicating and engaging with you. Helping us understand and improve the effectiveness of our marketing campaigns and communications. Understanding perceptions of our brand to inform our strategy and improve our services |
Children's Information
While individuals under the age of 18 are allowed to use our website and content, they are not eligible to join our affiliate network or earn commissions.
We encourage parents and guardians to observe, participate in, and/or monitor and guide their children's online activity to help ensure a safe internet experience.
AI AVATAR does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child has provided such information on our site, please contact us immediately. We will make every effort to promptly remove that information from our records.
2. How we use your information
We may use Personal Data for the following purposes:
- Provide, operate, and maintain our Services;
- Improve, personalize, and expand our Services;
- Understand and analyze how you use our Services;
- Develop new products, services, features, and functionality;
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Services, and for marketing and promotional purposes;
- Prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services;
- Comply with legal obligations and protect the rights, privacy, safety, or property of our users, AI AVATAR, or third parties.
We may also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research.
3. Disclosure of Personal Information
In specific situations, AI AVATAR may disclose your Personal Information to third parties, and such disclosure may occur without further notice to you, unless required by law. The circumstances under which we may share your Personal Information include:
Vendors and Service Providers: To meet operational needs and perform various services, we may share Personal Information with vendors and service providers. These may include hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers. Such sharing is done under our instructions, ensuring that these parties access, process, or store Personal Information only within the scope of their duties to us.
Business Transfers: In the event of strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (referred to as a "Transaction"), your Personal Information and other relevant data may be disclosed during the diligence process with counterparties and individuals assisting with the Transaction. This information may be transferred to a successor or affiliate as part of that Transaction, along with other assets.
Legal Requirements: Your Personal Information, including details about your interaction with our Services, may be shared with government authorities, industry peers, or other third parties in the following scenarios:
- If required by law or in the good faith belief that such action is necessary to comply with a legal obligation.
- To protect and defend our rights or property.
- If we determine, in our sole discretion, that there is a violation of our terms, policies, or the law.
- To detect or prevent fraud or other illegal activity.
- To protect the safety, security, and integrity of our products, employees, users, or the public.
- To protect against legal liability.
Affiliates: Personal Information may be disclosed to our affiliates, entities that control, are controlled by, or are under common control with AI AVATAR. Such affiliates will use the Personal Information in a manner consistent with this Privacy Policy.
Business Account Administrators: If you join a business account at AI AVATAR, the administrators of that account may access and control your AI AVATAR account. Additionally, if you create an account using an email address belonging to your employer or another organization, we may share information about your AI AVATAR account, such as your email address, with your employer or organization. This sharing facilitates actions like adding you to their business account.
Other Users and Third Parties You Share Information With: Certain features of our Services allow you to display or share information with other users or third parties. For instance, you may share AI AVATAR interactions with others via shared links or send information to third-party applications through custom actions for AI models. It's essential to trust any user or third party with whom you share information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of AI AVATAR.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on AI AVATAR, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that AI AVATAR has no access to or control over these cookies that are used by third-party advertisers.
Third-Party Privacy Policies
AI AVATAR's Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
(App’s) use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
For user’s YouTube data, we only obtain the user's YouTube channel link and securely save in user profile data on our server. That data is not shared with any third party AI platforms for any reason.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, consumers have the right to:
- Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
4. Your Rights
Depending on your location, you may have specific statutory rights concerning your Personal Information. These may include:
- Access to Personal Information: You have the right to access your Personal Information and obtain details about how it is processed by Castalk.
- Deletion of Personal Information: You can request the deletion of your Personal Information from our records.
- Rectification or Update: You have the right to rectify or update your Personal Information if it is inaccurate or incomplete.
- Data Portability: You may request the transfer of your Personal Information to a third party in a structured, commonly used, and machine-readable format.
- Restriction of Processing: You can request restrictions on how we process your Personal Information.
- Withdrawal of Consent: If we rely on your consent as the legal basis for processing, you have the right to withdraw your consent at any time.
- Objection to Processing: You can object to how we process your Personal Information, including for direct marketing purposes.
- Lodging a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe your rights are violated.
5. Security and Retention
We employ commercially reasonable technical, administrative, and organizational measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction, both online and offline. However, no internet or email transmission is entirely secure or error-free. Email communication may not be secure. Users should exercise caution when deciding what information to send via the Service or email. We are not responsible for the circumvention of privacy settings or security measures on the Service or third-party websites.
We retain your Personal Information only for the duration necessary to provide our Service or for legitimate business purposes, such as dispute resolution, safety and security, or compliance with legal obligations. Retention periods depend on factors such as information quantity, nature, and sensitivity.
Secure Data Handling Procedures:
We have implemented secure data handling procedures for personal and sensitive user data to ensure their protection.
Developer's Data Retention and Deletion Policy: We have a data retention and deletion policy in place that outlines how long we retain user data and the procedures for its deletion.
Collection and Use of Location Information:
We may collect and use precise location data, including the real-time geographic location of your device, to provide location-based services within the Service. This information is utilized to enhance your user experience, such as providing personalized content, relevant advertisements, and location-based recommendations.
Sharing of Location Information:
We do not share your precise location data with third parties unless it is necessary for providing the Service or required by law. However, aggregated and anonymized location data may be shared for analytical purposes or to improve the overall functionality of the Service.
Security of Location Information:
We prioritize the security and confidentiality of your location information. We implement industry-standard measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. Additionally, we regularly review our data collection, storage, and processing practices to ensure compliance with applicable laws and regulations.
6. Changes to the privacy policy
We may update this Privacy Policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law.
7. How to contact us
If you have any questions or concerns about our Privacy Policy, do not hesitate to contact us via support@aiavatar.work.